Return Policy

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At Greenaecleanio, we want you to be satisfied with your ergonomic home office products. This Return Policy outlines the conditions under which you may return products purchased from greenaecleanio.world, request refunds, or seek remedies under New Zealand consumer protection law. Please read this policy carefully before making a purchase.

1. Overview

Greenaecleanio sells three main product categories: digital guide bundles, physical calibration kits, and personalised workspace assessment services. Return and refund eligibility varies by product type as detailed in the sections below. All returns must be initiated within the specified timeframes and meet the conditions outlined in this policy.

2. Consumer Guarantees Act 1993

As a New Zealand consumer, you have rights under the Consumer Guarantees Act 1993 that cannot be excluded. Our products must be of acceptable quality, fit for their intended purpose, match their description, and be delivered within a reasonable time. If a product fails to meet these guarantees, you are entitled to a remedy which may include repair, replacement, or refund depending on the severity of the failure.

These statutory rights apply in addition to the voluntary return options described in this policy. If you believe a product does not meet consumer guarantees, please contact us regardless of the timeframes stated below.

3. Desk Setup Guide Bundle ($49 NZD)

The Desk Setup Guide Bundle is a digital product delivered via email upon purchase. Due to the nature of digital content, all sales are generally final once the guide has been delivered to your email address. However, if you experience technical difficulties accessing the PDF or printable worksheets, or if the guide content materially differs from its description on our website, please contact us within seven days of purchase.

We will work to resolve access issues promptly. If we cannot provide a functional digital copy, you may be eligible for a full refund. Refunds for digital products are processed within five to ten business days to your original payment method.

4. Monitor Height Calibration Kit ($89 NZD)

Physical products may be returned within fourteen days of delivery if they are unused, in their original packaging, and in resalable condition. To initiate a return of the Monitor Height Calibration Kit, contact us through the form on our website or by phone at +64212768311 within the fourteen-day return window.

We will provide return instructions and a return authorisation reference number. You are responsible for return shipping costs unless the product is faulty or was shipped in error. We recommend using a tracked shipping service as we cannot be responsible for items lost in return transit.

Once we receive and inspect the returned kit, we will process your refund within five to ten business days. Refunds will be issued to your original payment method. Partial refunds may apply if the product shows signs of use or damage beyond inspection.

5. Complete Workspace Assessment ($149 NZD)

The Complete Workspace Assessment is a personalised service that begins once you submit your workspace photographs and measurements. You may cancel your assessment and receive a full refund if you contact us before submitting any materials for evaluation.

Once our team has begun reviewing your submission and preparing your report, the assessment is considered in progress and is not eligible for cancellation or refund. If you are dissatisfied with your assessment report, please contact us within seven days of delivery. We will review your concerns and, where appropriate, offer a revised report or a follow-up Q&A session at no additional charge.

Refunds for assessment services are considered on a case-by-case basis and are granted when the service materially fails to meet the description provided on our website or does not reflect the information you submitted.

6. Faulty or Damaged Products

If you receive a Monitor Height Calibration Kit that is faulty, damaged during shipping, or missing components, please contact us within forty-eight hours of delivery with photographs of the damage and your order details. We will arrange a replacement at no additional cost or provide a full refund including original shipping charges.

For faulty products, you are not required to return the item within the standard fourteen-day window, but you must notify us within a reasonable time after discovering the fault. Your rights under the Consumer Guarantees Act 1993 apply regardless of the timeframes in this policy.

7. How to Initiate a Return

To request a return or refund, please contact Greenaecleanio using one of the following methods:

• Submit the contact form on greenaecleanio.world with your order details and reason for return
• Call us at +64212768311 during business hours
• Visit us at 62 South Terrace, Darfield 7510, New Zealand

Please include your full name, order date, product name, and reason for the return request. We will respond within two business days with return instructions or resolution details.

8. Refund Processing

Approved refunds are processed within five to ten business days of receiving returned items or confirming eligibility for digital product or service refunds. Refunds are issued to the original payment method used for purchase. Depending on your financial institution, it may take an additional three to five business days for the refund to appear in your account.

Shipping costs are non-refundable except where the return is due to our error, a faulty product, or a failure to meet consumer guarantees. Original shipping fees will be refunded in these circumstances.

9. Exchanges

We do not offer direct product exchanges. If you wish to purchase a different product, please return the original item in accordance with this policy and place a new order for the desired product. Our team can assist you in selecting the most appropriate ergonomic solution for your needs.

10. Non-Returnable Items

The following are not eligible for return under this policy unless required by consumer guarantee law: digital guide bundles after successful delivery and download, workspace assessments after report delivery, products damaged due to misuse or improper storage, and products returned without prior authorisation or outside the specified return window.

11. Disputes

If you are unable to resolve a return or refund issue directly with Greenaecleanio, you may contact the Disputes Tribunal of New Zealand for claims up to thirty thousand dollars, or seek advice from Consumer Protection New Zealand. We are committed to resolving all customer concerns fairly and promptly.

12. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on greenaecleanio.world with an updated last modified date. The policy in effect at the time of your purchase applies to that transaction.

13. Contact Us

For return enquiries or assistance with any Greenaecleanio product, please contact us at 62 South Terrace, Darfield 7510, New Zealand, by phone at +64212768311, or through the contact form on our website.